Looking for answers about our prepared meals, weekly lunches, payment options, etc? Most questions can be answered instantly by searching through our Frequently Asked Questions page. Feel free to poke around these topics to find what you are looking for.
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Since we are a ghost kitchen, we do not have an actual retail restaurant location where you can sit down and eat your meal. Unlike a traditional restaurant, the web is our storefront. All purchases and orders are placed online for delivery and pickup ONLY. The only interaction that a customer will have at our Ghost Kitchen Orlando location is if they are picking up their lunch, prepared meals, or catering order.
All weekly lunch orders are done through either our website or your favorite food delivery apps: Uber Eats, Doordash, Grubhub, and Postmates. We only accept lunch orders through our website for PICKUP ONLY. Our lunches are available to order Monday-Friday from 10:30 a.m. – 2:30 p.m. Make sure you download one of these apps to order our delicious lunches! To find out more information on how our weekly lunch ordering works, click here.
No. You can only purchase one product category (prepared meals, lunch, or catering) at a time. Our website will not allow you to add items from different categories to the same cart. If you would like to order items from different categories, you must purchase them separately in different carts. This is because each product category has different checkout processes.
We deliver our prepared meals Monday – Friday. Each meal you order is made fresh the day that it will be delivered to you. If you select delivery, your meals will arrive on the day you selected between 3:00PM – 8:00PM. You will get both a text and email notification when your meals are out for delivery and delivered. If you prefer, you can come pick your meals up from our Ghost Kitchen Orlando location to avoid the delivery fee! To find out more information on how our prepared meals delivery works, click here.
Here at Ghost Kitchen Orlando, we use third party delivery services to deliver our lunch. Our lunch is delivered by your favorite food delivery apps (Uber Eats, Postmates, Doordash, & Grubhub). For prepared meals and catering, your meals are delivered by our delivery team. We have special processes in place to ensure the safety and sanitation of your food throughout delivery.
We ask that you order your meals by 3:00PM the day prior to get your meals the next day. Since we are making each one of your meals to order and not in bulk, we avoid stockpiling any items to ensure that you are always eating a vibrant meal with fresh ingredients.
We recommend that you are present at the time of delivery for your prepared meals to ensure the highest quality of your food. We do not want to leave your food outside or unattended so please choose a delivery address where you will be present during our delivery frame (either a business or a residence). If you are unsure of where you will be during the delivery time, you can have your meals delivered to your home, your office, your friend’s house, your parents’ house… anywhere! You name the place and we will deliver it there. If you are not present at the time of delivery, we will leave your food outside the address in our delivery bag.
All of our food is made at our Ghost Kitchen Orlando facility. We have our own licensed and professional commercial kitchen. Having our own licensed commercial kitchen, we follow all HAACP and FDA guidelines to ensure food safety and sanitation throughout our facility. All of our employees are also Serve Safe certified by the National Registry of Food Safety Professionals to further guarantee proper food safety practices.
We will do our best to accommodate any food allergies we are made aware of. We have gluten free items, but we are not a gluten-free facility. Please contact us if you have any questions. Please note that all of our meals are prepared in the same facility which prepares products, including, but not limited to, nuts, soy, dairy, meat, and shellfish. Ghost Kitchen, LLC is not responsible for any illness that may occur due to a food allergy.
Our experienced and professional chefs have purposely crafted our menu items for the flavor profiles to work perfectly together. However, if you have a request and want to customize one of your menu items, please leave your request in the comments section of your order when you go to add the item to your cart. If we cannot customize your order due to your specific request, we will reach out to you directly.
We make all menu items from scratch with fresh ingredients that have no preservatives. Therefore, we strongly recommend that you eat your meals within 4 days of receiving them. Each prepared meals item that you purchase from us will have a best by date on it.
You will find specific reheat instructions on each one of your food items that needs reheating. In your prepared meals entrees, all items in a black souffle cup will not get reheated. These items are meant to be eaten cold so please make sure to remove them from your container before you reheat your meal. (example: the kale cabbage slaw in our BBQ should not be reheated with the rest of the meal) Each food item that is meant to be reheated will come with specific reheat instructions depending on the food. Please make sure to follow these directions accurately to ensure the highest-quality meal. All of our entrée containers are dual-ovenable, meaning that you can choose to either heat your meals in the microwave or the oven. (NOTE: The lid MUST be removed before you reheat your meal). Even though all of our food items are fully cooked, we recommend you heat your meal to an internal temperature of 165°F.
Our website accepts all major debit/credit cards and PayPal to purchase your orders.
Promotional codes can be applied upon the checkout process at the top of the page. There will be an option to type in the coupon code in your cart and at the checkout page.
If you are unhappy with your order, please reach out to us immediately at firstname.lastname@example.org or contact us here. We guarantee all of our food that leaves our Ghost Kitchen Orlando facility. If you are not pleased, we will either refund you, replace your meal, or give you GKO credit to be used on our website.
V = Vegetarian. VG = Vegan. GF = Gluten Free.