Frequently Asked Questions
No, we aren’t your typical restaurant. Yes, we offer delicious food! Ghost Kitchen Orlando is central Florida’s most innovative virtual restaurant. Launched in February of 2020, we have 2 offerings – Lunch, and Catering.
Since we are a ghost kitchen, we do not have a physical retail restaurant location for in-house dining where you can eat your meal. Unlike a traditional restaurant, the web is our storefront. All purchases and orders are placed ONLINE for delivery and pickup only. The only interaction that a customer will have at our Ghost Kitchen Orlando location is if they are picking up their lunch or catering order.
However, as of June 2022 we have opened our first brick & mortar location in the Millenia Mall food court. More information here.
Our lunch and catering can be delivered all throughout Central Florida. Our lunch delivery is a smaller radius (typically about 5-10 miles from our location) depending on the availability of third-party drivers.
All lunch orders are placed through either our lunch ordering website www.ghostkitchenlunch.com or your favorite food delivery apps: Uber Eats, Doordash, Grubhub, and Postmates. Our lunch is available to order Monday-Friday from 10:30 a.m. – 2:30 p.m. for pickup and delivery.
Your catering order can be placed through our website here at www.ghostkitchencatering.com. You can also order our catering through EZCater or Cater Nation. All ordering platforms have pickup and delivery options.
All of our food is made at our Ghost Kitchen Orlando facility. We have our own private, licensed, and professional commercial kitchen. Having our own licensed commercial kitchen, we follow all HAACP and FDA guidelines to ensure food safety and sanitation throughout our facility. All of our employees are also Serve Safe certified by the National Registry of Food Safety Professionals to further guarantee proper food safety practices.
We will do our best to accommodate any food allergies we are made aware of. We have gluten free items, but we are not a gluten-free facility. Please contact us if you have any questions. Please note that all of our meals are prepared in the same facility which prepares products, including, but not limited to, nuts, soy, dairy, meat, and shellfish. Ghost Kitchen, LLC is not responsible for any illness that may occur due to a food allergy.
Our experienced and professional chefs have purposely crafted our menu items for the flavor profiles to work perfectly together. However, if you have a request and want to customize one of your menu items, please leave your request in the comments section of your order when you go to add the item to your cart. If we cannot customize your order due to your specific request, we will reach out to you directly.
If you any question or concern with your order, please contact us immediately at firstname.lastname@example.org and we will get back to you as quickly as possible.
Our prepared meals website accepts debit/credit cards, PayPal, and select cryptocurrencies to purchase your orders.
Promotional codes can be applied upon the checkout process or in your cart. You will type in your promotional code where it asks to apply a coupon code or gift card code.
V = Vegetarian
VG = Vegan
GF = Gluten-free